Patient Services Associate

Pediatrix Medical Group; Bellevue (WA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to greet and check in patients, collect payments, and coordinate appointments. The role supports billing workflows, insurance verification, and patient communications to ensure a smooth front-office operation.

You will handle schedule prep, charting, and coordination with providers while maintaining a high standard of patient service in a busy environment.

Qualifications

• High school diploma or GED or equivalent experience.
• 2–3 years of related medical office experience preferred.
• Strong computer skills and familiarity with office software.

Responsibilities

• Welcome patients and verify demographics/insurance at check-in.
• Process copays and handle follow-up scheduling and referrals.
• Verify insurance eligibility and pre-authorizations as needed.
• Support chart prep, faxing, scanning, and record documentation.
• Provide compassionate customer service while maintaining HIPAA compliance.

Skills

Medical terminology

Customer service

Verbal and written communication

Fast-paced work

Team player

Time management

Prioritization

Stress tolerance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry: Healthcare

Experience

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Take great care of the patient, every day and every way.TM

At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

Pay Range (Base Pay)

$20.10 - $32.12 per hour.

Starting Pay Range (Base Pay)

$21.00 - $31.00 per hour.

Regular Full-time Is Classified As Team Members Who Are Consistently Scheduled And Work 30 Hours Or More On a Weekly Basis. Regular Full-time Team Members Are Eligible For The Following

• Health Insurance: Medical and Prescription Drugs; Teladoc Health; Teladoc Second Opinion Service; Dental; Vision; Short-Term Disability (STD); Long-Term Disability (STD); Basic Life Insurance; Spouse Life; Child Life and Accidental Death & Dismemberment (AD&D)
• Other Benefits: Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank; Employee Assistance Program (EAP); Progyny Fertility Benefits; Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Various Discount Programs
• Retirement Benefits:401(k) Thrift & Profit-Sharing Plan; Employee Stock Purchase Plan (ESPP)

NOTE: A team member who is at least 21 years old and is an active full-time or part-time employee is eligible to participate in our 401(k) Plan at the time of hire and contributions will begin as soon as administratively possible.

A team member is eligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.

Paid Time Off

All regular full-time team members are eligible for PTO that may be used for time away from work. Team members hired before the 15th of the month accrue PTO the first month of employment; however, team members hired on or after the 16th of the month begin accruing PTO the month following date of hire.

PTO Accrual

• Less than four years of service 12 hours accrued per month (up to 18 days/yr.)
• Four years but less than eight years of service 15.33 hours accrued per month (up to 23 days/yr)
• Eight years of service and up 18.66 hours accrued per month (up to 28 days/yr)

Paid Holidays

The Company observes the following Holidays: New Year’s Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Eve; Christmas Day; and 1 Floating Holiday.

NOTE: The paid holidays above are offered to regular full-time team members upon employment. Full-time team members who work fewer than 40 hours per week will receive holiday pay on a pro-rated basis.

Paid Sick Leave

Pediatrix provides paid sick leave to full-time team members through our PTO with accruals outlined above.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.