Patient Services Assistant

Boston Medical Center; Towson (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free parking

Bus pass subsidy

Onsite fitness center

Tuition assistance

Health, dental, and vision coverage

Job summary

GBMC Hospital in Towson, MD is seeking a Patient Services Assistant to provide clerical support for practice operations. You will manage telephone calls, registrations, scheduling, and copay collections with a focus on patient service and accuracy.

Responsibilities include data entry, insurance verification, MyChart assistance, and handling a high volume of inquiries and messages. The role requires strong communication and organizational skills in a busy office environment.

Qualifications

• Customer service oriented with ability to handle inquiries.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform simple arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage high volume of phone calls.

Responsibilities

• Receive and screen visitors and telephone calls.
• Schedule patient appointments and enter demographic data.
• Verify insurance information and obtain referrals when needed.
• Assist patients with MyChart registration.
• Manage referrals, faxes, and incoming records.
• Check in patients, verify insurance, collect IDs.
• Handle patient co-payments and balance collections.
• Respond to messages and EPIC Secure chats as appropriate.
• Perform pre-registration and appointment confirmations.
• Ensure accuracy and timeliness of registrations.

Skills

Customer service skills

Medical terminology knowledge

Written and oral communication

Arithmetic calculations

Organization and prioritization

Phone handling

Education

High School Diploma or GED

Job description

## Patient Services AssistantApply: GBMC Hospital: Full time: Posted Yesterday: JR107288Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.**Education**## High School or GED equivalency**Experience**6 months of related experience**Skills*** Customer service skills* Knowledge of medical terminology, preferred* Skill in written and oral communication* Ability to perform non-complex arithmetic calculations* Ability to organize and prioritize tasks* Ability to manage multiple tasks and phone volume simultaneously**Physical Requirements*** Ability to sit, stand, walk and pay close attention to detail**Working Conditions*** Normal office environment with little exposure to noise, dust, and the like.**Conditions of Employment*** Ability to work in various practices, as needed.**Patient & Workplace Safety:*** Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.**Patient Population:*** Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.**Principal Duties and Responsibilities:*** Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.* Schedule patient appointments, performs data entry of patient demographic information and insurance.* Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.* Assist patient with registering for MyChart* Responsible for managing high volume of telephone calls* Generates telephone encounters from patient calls and routes to providers for review and follow up* Responsible for addressing all telephone messages by end of day* Performs (pre) registration and confirmation of patient appointments prior to date of service.* Check in patient, verify insurance, collect and scan identification and insurance cards.* Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled* Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.* Scan incoming medical records to patient’s MRN.* Responsible for addressing and responding to In basket messages from patients and providers.* Responsible for closing out In Basket messages daily.* Responds to EPIC Secure chats as appropriate* Collect patient co-payments, form fees and outstanding balances.* Performs simple arithmetic calculations, reconciles all monies collected and makes deposits* Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.* Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.* Other duties as assigned.**All roles must demonstrate GBMC Values:**Respect*I will treat everyone with courtesy. I will foster a healing environment.** Treats others with fairness, kindness, and respect for personal dignity and privacy* Listens and responds appropriately to others’ needs, feelings, and capabilitiesExcellence*I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.** Meets and/or exceeds customer expectations* Actively pursues learning and self-development* Pays attention to detail; follows throughAccountability*I will be professional in the way I act, look and speak. I will take ownership to solve problems.** Sets a positive, professional example for others* Takes ownership of problems and does what is needed to solve them* Appropriately plans and utilizes required resources for various job duties* Reports to work regularly and on timeTeamwork*I will be engaged and collaborative. I will keep people informed.** Works cooperatively and collaboratively with others for the success of the team* Addresses and resolves conflict in a positive way* Seeks out the ideas of others to reach the best solutions* Acknowledges and celebrates the contribution of othersEthical Behavior*I will always act with honesty and integrity. I will protect the patient.** Demonstrates honesty, integrity and good judgment* Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResults*I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.** Embraces change and improvement in the work environment* Continuously seeks to improve the quality of products/services* Displays flexibility in dealing with new situations or obstacles* Achieves results on time by focusing on priorities and manages time efficiently**Pay Range**$17.30 - $25.11Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.**Equal Employment Opportunity**GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.*Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!”**At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.**At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.**Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.***What We Offer:*** Competitive salary and generous paid time off* Free parking* Monthly MTA bus pass subsidy-85% paid by GBMC \"if applicable\"* Company subsidized onsite fitness and wellness center \"if applicable\"* Pre-paid tuition to pursue professional development, additional certifications, and degree programs* Comprehensive health, dental, and vision coverage* 401 (a) and 403 (b) retirement savings plan