Patient Services and Medical Scheduling Specialist

Greene Resources; Winston-Salem (NC); On-site; USD 31,000 - 44,000; Full time

Job summary

Greene Resources in Winston-Salem, NC is seeking a Patient Service Representative/Medical Scheduler. The role coordinates appointments, consultations, and procedures while maintaining accurate patient data and ensuring a professional patient experience.

The position is full-time with a Monday–Friday schedule. Requires a high school diploma and experience in patient-facing healthcare roles, with familiarity in EHR systems and scheduling software.

Qualifications

• Familiarity with medical terminology, insurance verification, and healthcare scheduling practices.
• Excellent organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities and adapt to schedule changes.
• Strong written and verbal communication; patient-centered demeanor.

Responsibilities

• Coordinate and schedule patient appointments, consultations, procedures, and surgeries by phone, email, and in person.
• Manage provider schedules to optimize use of time for both patients and staff.
• Communicate with providers, clinical teams, and staff to confirm availability and care coordination.
• Reschedule appointments based on patient needs or changes in the schedule.
• Provide appointment details and preparation instructions to patients.
• Verify insurance coverage and document insurance information when required.
• Enter and maintain accurate patient data in EHR and scheduling systems.
• Protect patient confidentiality and comply with HIPAA and related policies.

Skills

Customer service

Organization

Multitasking

Communication

Education

High school diploma

Tools

Electronic health record systems

Scheduling software

Microsoft Office

Job description

Greene Resources in Winston-Salem, NC is seeking a Patient Service Representative/Medical Scheduler. The role coordinates appointments, consultations, and procedures while maintaining accurate patient data and ensuring a professional patient experience.

The position is full-time with a Monday–Friday schedule. Requires a high school diploma and experience in patient-facing healthcare roles, with familiarity in EHR systems and scheduling software.