Patient Services

Planned Parenthood Pasadena and San Gabriel Valley, Inc.; Pasadena (CA); Hybrid; USD 99,187 - 117,096; Part time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401k Matching Program

Paid time off

Holidays

Premium CALM account

Job summary

Planned Parenthood Pasadena and San Gabriel Valley, Inc. is hiring for a role that involves providing reproductive healthcare services across various health centers. The position requires a California NP, PA, or CNM license and a commitment to providing high-quality care in line with agency protocols.

Responsibilities include diagnostic exams, medication abortion services, and counseling. The role also emphasizes customer service, teamwork, and effective communication skills to support client needs in diverse environments.

Compensation includes a salary of $72-$85 per hour plus benefits like medical, dental, vision, and paid time off.

Qualifications

• Proven experience in women's health care.
• Experience in abortion care is a plus.
• Ability to adapt to changing technologies and practices.

Responsibilities

• Provide quality reproductive healthcare services including exams and counseling.
• Travel throughout several health centers as needed.
• Ensure compliance with medical protocols and agency standards.

Skills

Excellent customer service skills

Comfortable working in a paperless environment

Proficient in Microsoft Word, Outlook, and Internet

Ability to multi-task and detail oriented

Education

California NP, PA, or CNM license and board certification

Nurse Practitioner or Physician’s Assistant

BLS certification

Job description

About the Organization

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.

We provide reproductive health care, health education, and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, as well as our telehealth clinic. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel Mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.

Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.

We offer safe and legal abortions. We are committed to providing accurate, non‑judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support networks to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 of whom were out‑of‑state patients.

Position Summary

To provide quality reproductive healthcare services including exams, diagnosis, treatment, education, and counseling for clients in accordance with PPPSGV protocols at various health center sites as directed. To serve as a medical resource for other licensed and non‑licensed staff.

Key Responsibilities

• Travel throughout five health centers: Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena with possible last‑minute schedule changes per agency needs.
• Comply at all times with PPPSGV Medical Protocols.
• Participate in health center efforts to achieve established goals for productivity and quality metrics.
• Adhere to affiliate policies on professionalism, wait time in‑center and on the phone, and the system for addressing client complaints.
• Participate in health center/affiliate efforts to achieve established revenue cycle goals.
• Ensure compliance with established agency quality and productivity metrics including visits per hour and RVUs per hour.
• Act as a medical resource and clinical leader in the center.
• Assess, diagnose, and treat clients’ reproductive health issues through a lens of reproductive and racial justice, and via a trauma‑informed approach.
• Reproductive health visits include but are not limited to vaginal and urinary tract infections, STI, breast concerns, contraception and side effects, early pregnancy complications, infertility evaluation, pelvic floor disorders, sexual dysfunction, preconception, and post‑abortion care.
• Comprehensive family planning care, including any indicated examinations of family planning clients.
• Provide medication abortion services, including dating ultrasound independently, after completion of required proctoring.
• Perform genital examinations, screen and treat STIs in all genders.
• Counsel, examine, and treat mid‑life/menopausal clients.
• Prescribe all FDA‑approved birth control methods including emergency contraception and LARC placement/removal, after required proctoring completed.
• Dispense medications and label drugs as required.
• Provide gender‑affirming hormone therapy after required proctoring completed.
• Counsel and educate clients on all reproductive health issues, services, and programs offered by the agency.
• Work directly on Electronic Medical Record system for accurate patient care, becoming proficient.
• Prepare incident reports through agency reporting system to support QA work.
• Provide orientation and training to new licensed staff.
• Provide input to agenda items for staff meetings.
• Participate in pilot projects as requested.
• Follow up on abnormal lab results and outside referrals in compliance with medical protocols and in concert with Care Team staff.
• Support risk and quality management by proactively communicating identified risks to supervisor to minimize risk when possible.
• Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and comply with applicable laws and regulations.
• Act as a resource and consultant for nursing and clinic staff as needed.
• As a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possible.
• Other duties and responsibilities as assigned.

Education

• California NP, PA or CNM license and board certification.
• Nurse Practitioner, preferably with specialty in family medicine or women’s health care, Certified Nurse Midwife, or Physician’s Assistant.
• BLS certification.

Experience

• Women’s health care experience.
• Abortion care experience a plus.

Other

• Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
• Meet established agency quality and productivity metrics including visits per hour and RVUs per hour.
• Maximize center flow and provider efficiency through appropriate utilization of the flow facilitator.
• Take initiative and utilize resources effectively.
• Multi‑task and detail oriented.
• Comfortable working in a paperless environment including the electronic management of all client information.
• Excellent computer skills with knowledge of Microsoft Word, Outlook, and Internet.
• Communicate effectively with clients and co‑workers of all backgrounds.
• Adapt to change including advances in technology.
• Have reliable transportation and the ability to travel to the health center and occasionally to off‑site meetings.
• Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to increasing access to abortion and decreasing abortion stigma.
• Commitment to quality healthcare.
• Commitment to personal and/or organizational diversity, equity and inclusion work, including the proficiency and/or strong willingness to use non‑binary pronouns.

Compensation

Salary: $72 - $85 per hour.

The hiring rate for this position is: $72-$85 per hour + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, and more!

All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring, and the California Fair Chance Act.

Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.