Patient Service Technician (PST)

Home Medical Products Inc; Clarksville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Home Medical Products, Inc. is seeking a Delivery Driver to support patients with equipment delivery, setup, and service throughout the workday.

You will educate patients and caregivers on proper use and safety, coordinate with branch staff to complete orders, maintain route documentation, and ensure vehicles and assets are kept clean and organized. This role requires a valid state driver’s license with a good driving record, the ability to lift up to 150 lbs, on-call duties, and a commitment to

Qualifications

• High school diploma or equivalent.
• One year of delivery experience preferred.
• Healthcare experience preferred.
• Must have a valid, state-issued driver’s license with a good driving record.
• Able to lift up to 150 lbs.

Responsibilities

• Drive for a significant portion of the day with frequent stops to deliver/set-up, service and exchange orders; coordinate with branch staff and with the patient.
• Educate patients and caregivers on proper use, care, and safety of equipment.
• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations.
• Assume on-call responsibilities during non-business hours, including nights and/or weekends.
• Process all orders in a timely and accurate manner with the appropriate paperwork completed.
• Maintain knowledge of company policies and procedures and comply with regulations.
• Perform routine maintenance on equipment and ensure asset control and tagging.

Skills

Customer service skills

Verbal and written communication

Safety-conscious

Organizational skills

Tech-savvy with route software

Education

High school diploma or equivalent

Job description

Job Category:

Home Medical Products, Inc.

• Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location


• Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately


• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations


• Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends


• Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included


• Maintain current knowledge of and ensure compliance with company policies and procedures


• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA


• Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies


• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion


• Make sure all incoming equipment is properly bagged and tagged, as outlined by the company


• Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly


• Safely and efficiently operate company vehicles; maintain a good driving record


• Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control


• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene


• Responsible to perform other duties as assigned by management

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Qualifications:

• High school diploma or equivalent.


• One year of delivery experience is preferred.


• Healthcare experience preferred.


• Must have a valid, state-issued driver’s license with a good driving record.

Preferred Knowledge, Skills and Abilities:

• Able to physically lift, carry, and move up to 150 lbs.


• Mechanically and technically inclined.


• Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.


• Good verbal and written skills.


• Able to use technology and software efficiently.


• Professionally postured in both behavior and physical appearance.


• Strong interpersonal and communication skills; respectful and polite in all interactions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.