PATIENT SERVICE TECHNICIAN - DME Driver

Stance Health Solutions; Redlands (CA); Ibrido; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

SG Homecare in Redlands, CA is seeking a Patient Service Technician to ensure safe delivery, setup, and use of medical equipment while delivering excellent customer service. The role involves extensive driving and on-call responsibilities to support patients in the community.

The ideal candidate will educate customers on device use, follow regulatory guidelines, and coordinate with referrals. A valid driver's license and strong navigation skills are essential to success in this field.

Competenze

• Possesses high school diploma or equivalent.
• Valid driver's license in good standing with at least one year driving experience.
• Excellent navigation skills and ability to use navigation apps to determine best routes.
• Strong time management and organizational skills to track deliveries and stay on schedule.
• Exceptional communication skills and professional interaction with clients.

Mansioni

• Delivers and sets up required equipment in customers' residences or facilities.
• Educates customers on proper use and care of respiratory and durable medical equipment.
• Complies with all company policies and procedures.
• Develops knowledge of HME products and services offered by SG Homecare.
• Manages territory to reach service goals and deliver equipment and oxygen per regulations.
• Completes written patient visit reports after setup and follow-up visits.
• Assists in resolving customer equipment problems and administrative needs.
• Promotes services and products to referral sources in the community.
• Maintains home oxygen systems with regular visits and preventive maintenance.
• Ensures vehicles are fueled and mileage records are up-to-date.
• Participates in on-call rotations to respond to emergencies.

Conoscenze

Driving

Customer service

Communication

Time management

Physical stamina

Formazione

High school diploma or equivalent

Strumenti

GPS navigation apps

Descrizione del lavoro

Description

Schedule: Mon, Thu, Fri 2:30pm-11pm Sat-Sun 11pm-730am. On-Call rotation and Over-time.

Position Overview

The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.

Essential Job Functions

• Delivers and sets up required equipment in the customer's residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of:
• Current Home Medical Equipment (HME) products and services offered by SG Homecare
• All applicable governmental regulations
• Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Requirements

Minimum Qualifications

• Possesses high school diploma or equivalent
• Previous experience or successful completion of training for home medical equipment preferred (not necessary)
• A valid driver's license in good standing and at least one year of driving experience to perform the job safely
• Excellent navigation skills and proficiency in using navigation applications to determine the best route
• Time management and organizational skills to keep track of deliveries and stay on schedule
• Exceptional communication skills and interact professionally with clients
• Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle
• Must be punctual and dependable to arrive at destination on time
• Ability to read maps, research, and plan for traffic, construction, and weather delays
• Must be able to travel by plane and automobile (if necessary).
• Must be available to work evenings, weekends, and holidays if needed