Patient Service Specialist-- Weston-- Interview Day 8-26

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 33,000 - 46,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to ensure a positive, informative experience for patients and families. You will support registration, scheduling, and front-desk operations in a fast-paced healthcare setting.

The role requires strong customer service, basic math and computer skills, with opportunities to help patients navigate MyChart, Appointment Pass and interpreter services while maintaining confidential records.

Qualifications

• High School Diploma or GED with 2 years experience in patient registration, scheduling, insurance processing or customer service; OR an Associate’s degree with 1 year experience; OR a Bachelor’s degree.
• Working knowledge of PC Windows applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling and interpreter services scheduling.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Registration

Scheduling

Insurance processing

Basic math

Typing

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows PC applications

Job description

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient‑centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami‑Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you will assist in ensuring the department runs smoothly, and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works days/evenings/nights/weekends from 8:00am to 5:30pm or 12:30pm to 9:00pm.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front‑end technology and provide guidance, encouragement, education and hands‑on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and one year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co‑pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.