Patient Service Specialist PRN

Concentra; Waterbury (CT); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Concentra is seeking a Patient Service Specialist to join our care team in Waterbury, CT. You will greet patients, manage registrations and scheduling, explain forms, and route calls while maintaining HIPAA compliance.

The role supports clinical staff and ensures a welcoming, efficient patient experience. Responsibilities include checking in/out patients with the management system, processing referrals, and maintaining supply and records.

Formación

• High School Diploma or GED.
• 6 months to 1 year of relevant experience.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsabilidades

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming lines and route calls.
• Schedule/Reschedule/Cancellation follow-ups.
• Check out patients and distribute records.
• File paperwork and medical records.
• Maintain inventory of supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and training.
• Process patient referrals and coordinate with Client Support Group.
• Assist in daily administrative functions.
• Maintain neat, orderly facility appearance.
• Use reporting tools to scan and distribute employer results.
• Enter charges via internal system.
• Perform select medical assistant duties as assigned.

Conocimientos

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Decision Making

Customer Service

HIPAA Knowledge

Communication

Interpersonal Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Additional Data

This position is eligible to earn a base compensation rate in the state range of $18.89 to $24.55 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.