Patient Service Specialist - Main Street Clinic

Vanderbilt University Medical Center; Shelbyville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Shelbyville is seeking a Clinic Office Assistant to manage administrative functions in the medical office. Duties include scheduling patient appointments, processing check-in/out, handling insurance verifications, and coordinating medical records requests.

You will support daily operations, maintain professional ethics, provide courteous customer service, and assist in various duties to ensure smooth patient flow.

Qualifications

• 1 year of relevant experience in medical office administration
• High School Diploma or GED required
• Excellent customer service and communication skills

Responsibilities

• Maintains confidential information and ensures privacy of patients and staff
• Participates in performance improvement activities
• Provides excellent customer service to patients, families and vendors
• Prepares for next day appointments and notifies patients of delays
• Adheres to dress code and professional appearance
• Travels to other clinics as needed to cover staffing shortages
• Assists coworkers during downtime and in other duties as assigned

Skills

Customer service

Ethical conduct

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Bedford County Non-Clinical

Job Summary:

The Clinic Office Assistant shall be responsible for the administrative functions within the medical office. Duties include scheduling patient appointments, following corporate protocol for patient check-in and patient check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests in a timely manner.

Position Hours

Monday - Friday

Days

Key Responsibilities

• Observes professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of HRMC/Clinic and their families.
• Participates in performance improvement activities.
• Provides excellent customer service skills when dealing with patients, families and/or significant others, outside vendors, co-workers and physicians
• Prepares for next day appointments and notifies patients of any appointment delays.
• Dresses neatly and appropriately in compliance with dress code.
• Travels to other clinics as requested to prevent staffing shortages
• Assists co-workers during down time.
• Assists in all other duties as assigned.

Technical Capabilities

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co‑workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day‑to‑day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Experience Level:

1 year

Work Experience:

Relevant Work Experience

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well‑being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.