Patient Service Specialist — Care Team & Billing Support

Advocate Health Care; Lincolnwood (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care in Lincolnwood, IL, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

The role covers patient services, billing entry, and medical records, with a focus on friendly, efficient assistance. Ideal candidates have 1–2 years of customer service experience and strong communication skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years related customer service experience.
• Experience handling difficult caller/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health Care in Lincolnwood, IL, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

The role covers patient services, billing entry, and medical records, with a focus on friendly, efficient assistance. Ideal candidates have 1–2 years of customer service experience and strong communication skills.