Patient Service Specialist

Cleveland Clinic; Port Saint Lucie (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Florida is seeking a Patient Service Specialist to support patient registration and scheduling, verify referrals and authorizations, and provide a positive patient experience. This role is a stepping stone to other careers within Cleveland Clinic's customer service and clinical departments.

The position requires front-end duties including insurance processing, co-pay collection, and scheduling, with 8-hour shifts, Monday-Friday and rotating weekends/holidays between 6:00 AM and

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree and one year of experience.
• OR a Bachelor's Degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.
• Preferred knowledge of medical terminology.
• Typing speed of 30 wpm or better.

Responsibilities

• Support patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening/interpreter services.
• Enter and maintain confidential patient information.
• Provide a comprehensive, proactive and Patients First experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart and web appointment inquiries.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Basic math

PC window applications

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

None specified

Job description

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. For residents of west Port St. Lucie, Martin Health at St. Lucie West provides a wide range of health care resources close to home. Our facility is conveniently located for residents in the fastest-growing area of the Treasure Coast. Since 1995, the facility in St. Lucie West has provided access to vital medical care. Cleveland Clinic is recognized as one of the top hospitals in the nation. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Your main responsibilities will be supporting patient registration, confirming referrals and authorizations and providing a positive patient experience. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works 8-hour shifts, Monday-Friday and rotating weekends and holidays, between 6:00AM-6:00PM. Schedules are provided at least two weeks in advance. A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Generate staff provider schedules and relay staff messaging.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Previous healthcare experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.