Patient Service Specialist

SunState Medical Specialists; Florida; On-site; USD 21,000 - 30,000; Part time

Job summary

SunState Medical Specialists is seeking a part-time Patient Services Specialist in Coral Springs, FL to deliver exceptional patient service, manage scheduling, and assist with billing questions. You will work within a multidisciplinary team to maintain patient records and ensure smooth clinic operations.

The role requires strong organizational and communication skills, experience in a busy medical administrative setting, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy administrative/customer-focused environment is preferred.

Responsibilities

• Monitor and respond to patient feedback.
• Schedule physician appointments and manage patient records.
• Answer calls promptly and assist with billing/insurance questions.
• Maintain waiting room and office spaces; restock supplies and organize areas.
• Register new patients and verify personal and billing information.
• Adhere to privacy policy and sign-in procedures; support the clinic team.

Skills

Customer service

Administrative tasks

Communication

Office organization

Billing knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Patient Service Specialist### Patient Service SpecialistApply: Coral Springs, FL: Part time: Posted 2 Days Ago: R-0000026345Why Join Us?SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.**Job Description:**As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.Customer Service* Monitoring and reacting to patient feedback* Monitoring the flow of patients and directing as appropriate* Answering and attending to all telephone calls in a timely manner* Responding to queries in accordance with the privacy policy* Having a breadth of service knowledge to respond to patient queries* Providing support to Physicians and other internal customers, as required* Assist with patient questions regarding billing and insurance payments* Maintenance and improvement of the patients’ waiting room* Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization* Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient Records* Scheduling Physician appointments with regard to availability & appropriate timeframes* Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit* Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments* Registering new patients in a timely manner and ensuring the accuracy of personal and billing details* Ensuring all documentation and correspondence required for the consultations appointment is registered* Creating referring doctor records as required* Following up on referrals* Document managementYou are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.* Adhere to the policies and procedures as documented in the work instruction manual and as directed Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.* General administrative and patient support duties, e.g. document management, report generationQualifications* High School Diploma or equivalent* Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.* Handle and resolve urgent matters and time critical medical appointments* Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.* Proven experience to work effectively both independently and in a team environment.* Knowledge of patient billing systems and related funding mechanisms.* Ability to use clinical administration systems, as well as Microsoft Office software* Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.* Flexible approach to work* Travel as required to other centersSunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.