Patient Service Representative- Urgent Care

Kansas Health System; Gladstone (MO); On-site; USD 22,000 - 28,000; Part time

Job summary

Kansas Health System's Creekwood Family Care is hiring a Patient Service Representative- Urgent Care part-time to greet patients, manage front-desk check-in, handle calls, collect copays and support EMR/MyChart workflows.

The role covers scheduling, registrations, and post-visit follow-ups, with 2-3 weekday evenings, weekend shifts, and alternating weekend coverage. Requires high school diploma and 1+ year healthcare or customer service experience.

Qualifications

• High School Graduate or GED.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: schedule referrals, appointments, and ensure the patient itinerary is coordinated across providers.
• During Visit: manage high-volume check-in/out, collect copays, verify demographic/insurance information, support MyChart and EMR use.
• Post-Visit: schedule follow-up orders and ensure coverage until the last patient is dismissed.
• Standard responsibilities: participate in daily huddles, uphold patient experience standards, maintain clinic workspace and PPE guidelines.

Skills

Customer service

Healthcare experience

Patient confidentiality

Education

High School Diploma or GED

Job description

Position Title

Patient Service Representative- Urgent Care

Varies - Part Time

Creekwood Family Care

Position Summary / Career Interest

The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.

The hours for this position include 2-3 weekday evenings, 4-9 p.m., and weekend days, Saturday and Sunday, 8 a.m.--4 p.m., on alternating weekends.

Responsibilities and Essential Job Functions

Pre-Visit Scheduling

• Schedule internal and external incoming department referrals.
• Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
• Maintains extensive knowledge of appointment types, locations, providers, and specialties.
• Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
• Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
• Preauthorization of clinic specific visits and procedures as needed.
• Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.

During Visit Standard Check-In

• Responsible for high volume patient clinic check in/out and phone reception - following health system standards.
• Secures patient signatures for consent and financial forms.
• Follows and completes all standard registration documentation and scanning process in the Health System EMR
• Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
• Assist patient with MyChart activation and support.
• Responsible for outpatient clinic direct rooming
• Responsible for supporting patient through self-check-in utilizing MyChart and the EMR

Post-Visit (Check-out/Follow Up Scheduling)

• Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
• Assist patient with MyChart activation and support.
• Ensure proper front desk coverage until last patient is dismissed from the clinic.

Standard Responsibilities

• Attends and participates in department clinic daily huddles and process improvement initiatives.
• Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
• Supports both front desk and scheduling (telephone and MyChart) workflows.
• Establishes and maintains productive working relationships with providers and the clinical care team.
• Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
• Follows the Health System standard apparel policy.
• Effectively communicates Health System Policies to patients and patient advocates.
• Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
• Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
• Supports and participates in patient experience initiatives including marking campaigns and event registration
• Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
• Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
• Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
• Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 1 or more years customer service or health care experience
• Ability to maintain patient confidentiality

Preferred Education

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