Patient Service Representative - Urgent Care

Summit Health Management; Bend (OR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision insurance

401k plan

Job summary

VillageMD in Bend, Oregon, is seeking an attentive Patient Service Representative to greet patients, schedule appointments, handle payments, and manage registrations with a focus on accuracy and customer care.

You will work across multiple applications, verify insurance, and support patient flow while maintaining HIPAA compliance and delivering excellent service.

Qualifications

• High School Graduate/GED/Equivalent required.
• Vocational/Technical School/Diploma Program preferred.
• Associate’s Degree, preferred 0-1 years’ experience.
• 2-4 years’ experience preferred.
• Ability to communicate in English, both orally and in writing, required.
• Ability to organize and perform multiple tasks in a timely manner, required.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates with co-workers, physicians and patients regarding registration information.
• Informs patients of delays in physician schedules.
• Posts self-pay charges and provides receipts.
• Reconciles daily payments and opens/closes batches accurately.
• Scans insurance cards, verifies insurance and updates patient accounts.
• Obtains and updates patient demographics and HIPAA forms.
• Explains forms and obtains necessary signatures.
• Schedules appointments and tests following guidelines.
• Ensures accurate billing and daily schedule reconciliation.

Skills

Customer service

Scheduling

Cash handling

HIPAA

Data entry

Education

High school diploma

Associate degree

Vocational/Technical training

Tools

EHR systems

Practice Management System

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

This position is eligible for an annual bonus of up to $6,000!!

Position Summary

The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Essential Functions

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Informs patients of delay in physician schedules.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures.
• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
• Appropriately refers applicable patients to financial counselors.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Reconciles billing slips to daily schedule.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Working knowledge of management of workflow dashboard.
• Demonstrates the ability to adequately follow downtime procedures.
• Recognizes and performs duties which need to be performed although not directly assigned.

General Job Functions

Other duties as assigned.

Education and/or Experience

• High School Graduate/GED / Equivalent required.
• Vocational / Technical School / Diploma Program preferred.
• Associate’s Degree, preferred 0 - 1 years’ experience.
• 2-4 years’ experience preferred.
• Ability to communicate in English, both orally and in writing, required.
• Ability to organize and perform multiple tasks in a timely manner, required.
• Basic proficiency in computer use, required.
• Knowledge of medical office and terminology, preferred.
• Ability to commute to satellite offices as needed, required.
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail).
• Standard Office Technology in a Window based environment.
• EHR, Practice Management System and Departmental/Ancillary Systems.
• Travel: Ability to commute to satellite offices as needed, required.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

• Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking.

Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.