Patient Service Representative - Sharp HR EOHD - Day Shift - PRN

300 Sharp HealthCare; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Sharp HealthCare is seeking a patient scheduling and front desk associate in San Diego, CA. The role runs from 7:30 AM to 4:00 PM (8-hour shift) with no weekend requirements and no on-call duties. The pay range is hourly and reflects experience and internal factors.

You will handle patient scheduling, reception, data entry in electronic health records, and coordination with providers. A HS diploma and customer service experience are required; hospital setting experience is a plus.

Qualifications

• H.S. Diploma or Equivalent.
• 1 Year Customer service experience (preferred).
• Medical or hospital setting experience (preferred).

Responsibilities

• Performs patient scheduling, reception, and other assigned department operational tasks.
• Greets patients, providers, staff and all other team members with eye contact, smiling and acknowledging person by name.
• Registers patients in electronic health record systems and schedules appointments.
• Maintains medical records and ensures confidentiality of information.
• Answers telephones within 3 rings and transfers calls appropriately.

Skills

Customer service

Communication

Data entry

Computer skills

Education

High School diploma

Tools

EMR systems

Job description

Hours: Shift Start Time: 7:30 AM Shift End Time: 4 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $25.150 - $28.950 - $32.420 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Performs patient scheduling, reception, and other assigned department operational tasks.

Required Qualifications

H.S. Diploma or Equivalent

Preferred Qualifications

• 1 Year Customer service experience.
• Medical or hospital setting experience.

Essential Functions

Communication and Teamwork Participates in customer service performance improvement projects. Validates messages by clarifying expectations and verifying understanding of agreements/action plans. Uses effective interpersonal skills that are age appropriate with customers. Uses special needs resources (translation, phone services) to communicate with patients that speak another language or have hearing/speech disorders. Establishes effective working relationships between internal and external customers. Seeks opportunities for feedback to improve effectiveness of own communication. Integrates learning into changes in behavior, approach, and actions. Consistently displays commitment and support of decisions. Accepts feedback about effective. Integrates learning into changes in behavior, approach, and actions. Works cooperatively with team members to accomplish goals. Supports others in work completion. Stays informed through staff meetings, electronic communication, in-services, and educational opportunities. Shares and provides information with others. Initiates communication with others to ensure job is completed successfully.

Customer Service

Greets patients, providers, staff and all other team members with eye contact, smiling and acknowledging person by name. Explains provider delays to patient. Assists provider by getting patient started on any initial paperwork. Maintains confidentiality according to department policy. Maintains workflow through the clinic. Informs providers and nursing staff when patient's chart and paperwork is ready. Responds to patient and co-worker needs and concerns as appropriate.

Scheduling and Registration

Confirms patient information and schedules appointments accurately and in a manner that best meets the patient’s preference, i.e. time, location. Registers patients in electronic health record systems. Works with leadership and provider to maintain efficiencies in scheduling. Notifies leadership and HR Onboarding with any issues related to scheduling.

Data Entry and Record Management

Creates patient chart and distributes to nurses and providers appropriately. Maintains medical records for department ensuring that confidentiality is maintained. Ensures records are updated with all necessary paperwork in a timely manner. Requests records from archive as needed. Pull chart (paper) if onsite, if previous records are not in Agility. Alerts staff/supervisor to workflow problems. Alerts leadership of sensitive issues in a timely fashion.

Telephone Skills

Answers telephones within 3 rings and in a professional manner. Transfers calls appropriately. Takes complete messages.

Financial Responsibilities

Demonstrates flexibility in work practices. Supports organizational cost containment. Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcome s.

Quality

Cooperates with initiatives to improve work processes. Tries new ideas and new ways of doing things with guidance. Notifies appropriate resources when issues or problems arise? Completes quality assurance monitoring tools as specified for department. Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans. Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed. Completes quality-monitoring tools as specified. Keeps abreast of new developments in field, discipline, or functional area.

Knowledge, Skills, and Abilities

Must have customer service skills. Must have computer skills. Ability to handle situations not covered by written or verbal instructions.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience – treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest‑quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.