Patient Service Representative-Radiology Front Desk Full Time Days

SmartRecruiters, Inc.; Lake Forest (IL); On-site; USD 26,000 - 35,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative for the Radiology Front Desk at Lake Forest Hospital. This full-time position offers 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional rotation to 11:30 a.m.

to 8:00 p.m. for PTO coverage and rotating Saturdays. The role focuses on greeting patients, checking them in/out, updating demographics and insurance info, completing registrations, collecting payments, and ensuring a positive patient

Qualifications

• High school diploma or GED is required.
• Previous experience in a customer service position is preferred.

Responsibilities

• Greet patients and guests upon arrival and verify identity.
• Complete check-in/out functions and update patient demographics/insurance information.
• Complete patient registration as needed and collect co-payments.
• Post payments and perform end-of-day cash drawer closing.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary; may perform other duties.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED equivalent

Job description

Patient Service Representative-Radiology Front Desk Full Time Days

• Full-time
• Salary Range Minimum : $18.57
• Salary Range Maximum: $25.07
• Compensation: USD 18.57 - USD 25.07 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

**This is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. The schedule is Monday to Friday, 8:30a to 5p with occasional rotation to 11:30a to 8p for PTO coverage. Rotating Saturday required (6:30a to 3p). **

ThePatient Service Representativereflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

ThePatient Service Representativesupports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• May perform other duties as assigned.

Education:

• High school diploma or GED equivalent

Experience:

• Previous experience in a customer service position

Preferred:

• Previous experience in a healthcare setting
• Working knowledge of medical terminology

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.