Patient Service Representative Pulmonary

Trinity Health; Nampa (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Opportunity for growth

Job summary

A healthcare organization is seeking a Patient Service Representative in Nampa, ID. In this full-time role, you will be responsible for greeting patients, managing appointments, and ensuring excellent service. Candidates should have customer service experience and preferably possess a high school diploma. Competitive compensation and benefits are provided.

Qualifications

• Previous customer service experience required.
• Healthcare experience preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Use electronic medical record (EPIC) to update information.
• Acknowledge and greet patients and verify insurance info.

Skills

Customer service

Electronic health record (EHR)

Medical terminology

Education

High School Diploma or equivalent

Job description

Overview

Patient Service Representative Pulmonary role at Trinity Health. Based at Saint Alphonsus Health System, Nampa Pulmonary Clinic.

Job Details

• Employment Type: Full-time
• Shift: Day Shift
• Location: 4424 E Flamingo Ave ste 210, Nampa, ID 83687
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM (or similar)
• Seniority level: Entry level

Responsibilities

• Check in patients for appointments, collect patient co-pays, answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
• Use the electronic medical record (EPIC) to update required information.
• Acknowledge and greet patients, register for appointments, verify/update patient and insurance information.
• Keep appointments on schedule by notifying the provider of the patient’s arrival; inform patients of delays and anticipated wait times.
• Collect, record, and communicate patient balances; understand different payer practices and deductibles.
• Assist patients with Financial Assistance Paperwork; manage credit via payment plans.
• Maintain a neat work area and office supplies; follow Cash Control Policy and balance daily financial activities; ensure collection of payments at time of service.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential Functions

• Demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality and following HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

About Saint Alphonsus / Equal Employment

• Colleagues enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
• Visit www.saintalphonsonsus.org/careers to learn more about benefits, culture, and career development opportunities available.
• Saint Alphonsus and Trinity Health are committed to promoting diversity and providing an inclusive work environment. They are equal opportunity employers; they prohibit discrimination based on race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.