Patient Service Representative (PSR) - Mountain - Mountain, WI

Prevea Health; Town of Mountain (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative to warmly welcome patients and visitors, register them, and schedule appointments. You will act as a liaison between patients and the medical staff, ensuring a positive first impression whether on the phone, in person, or via MyPrevea.

The role requires strong telephone and computer skills, empathy, and the ability to multi-task in a fast-paced environment while maintaining accuracy in demographics, insurance data, and payments.

Qualifications

• High School Diploma or GED required.
• 1–3 years experience in customer service, insurance and/or healthcare preferred.
• Strong telephone and computer skills with clear, professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs and satisfaction.
• Empathetic, attentive listener with ability to multi-task in a fast-paced setting.

Responsibilities

• Greet, register, and schedule patients and visitors in a friendly manner.
• Serve as liaison between patients and medical staff to route inquiries.
• Collect accurate demographic and insurance information.
• Assist patients with financial inquiries including policies and payments.
• Take payments such as co-pays and balances and process deposits daily.
• Complete account, referral, and claim workflows in queues.
• Schedule and confirm patient appointments and update records.
• Provide accurate batch and deposit information for processing.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Multi-tasking

Communication

Teamwork

Education

High School Diploma or GED

Job description

Back Patient Service Representative (PSR) - Mountain #26-572 Mountain, Wisconsin, United States Apply X Facebook LinkedIn Email Copy

Location

Mountain-092

Description

This position is full-time, 36-hours per week. It is full-time benefit eligible.

Patient Service Representative

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
• Able to work independently and think critically using provided information.

Physical Demands

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Drive - Rarely
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Rarely
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Position Located In

Mountain,WI