Patient Service Representative (PSR) - Clinic

125 Advocate Health and Hospitals Corporation; Morton Grove (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health in Illinois is seeking a Patient Service Representative to support care providers, connect with patients, and help ensure a seamless, compassionate experience across ambulatory care settings.

You will handle patient scheduling inquiries, billing information entry, and maintain accurate medical records, joining a busy team committed to equity, excellence and compassionate care.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• As a Patient Service Representative, support providers, assist patients, and help ensure a seamless, compassionate experience.
• Handle billing information entry and ensure accurate follow-up on missing information.
• Maintain accurate and timely medical records in the practice's systems.

Skills

Customer service experience

Education

High school diploma or equivalent

Job description

Department: 09121 AMG Morton Grove - Building Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40

Schedule Details / Additional Information

Hours of Operation: Monday: 8-7 Tuesday: 8-7 Wednesday: 8-7 Thursday: 8-7 Friday: 8-5 Saturday (1st, 2nd 3rd, and 4th) 8-12 Hours:

Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Shifts range from: 730-4, 8-430, 830-5, 1030-7 (not working a weekend) or 730-5, 8-530, 830-6, 930-7 (working a weekend)

Locations: Morton Grove and travel to addition locations include: AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025 Glenview weekends include Saturday (first and second): 8-12 and AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712 Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

Pay Range: $19.80 - $29.70

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care. At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do

Hours of Operation: Monday: 8-7 Tuesday: 8-7 Wednesday: 8-7 Thursday: 8-7 Friday: 8-5 Saturday (1st, 2nd 3rd, and 4th) 8-12 Hours: Shifts are usually 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices. Shifts range from: 730-4, 8-430, 830-5, 1030-7 (not working a weekend) or 730-5, 8-530, 830-6, 930-7 (working a weekend)

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work

Locations: Morton Grove and travel to addition locations include: AMG-Glenview at 1412 Waukegan Rd. Glenview IL 60025 Glenview weekends include Saturday (first and second): 8-12 and AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712 Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12

We are Looking For

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Physical Requirements and Working Conditions

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Being Part of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care