Patient Service Representative (PSR)

MultiCare Health System; Auburn (WA); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Generous PTO

Competitive benefits

Job summary

MultiCare Auburn Medical Center is seeking a Patient Services Coordinator to be the first contact for patients at outpatient clinics. You will support clinical flow by updating records, preparing charts, and scheduling appointments with attention to patient care timelines.

Role emphasizes customer service, accurate data handling, and collaboration with clinical teams. Requires a High School diploma or GED; one year in a medical reception role is preferred, with knowledge of medical terminology a

Qualifications

• High School diploma or GED required.
• One year experience as a medical receptionist or related field preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information, provides forms to complete and obtains signatures.
• Prepares charts and ensures lab results and documentation are in charts as appropriate.
• Schedules patients for appointments, including consultations and diagnostics as requested.
• Arranges transportation and interpreters as needed.
• Verifies insurance eligibility.
• Provides telephone coverage with strong customer service.
• Completes forms as requested.
• Responds to patient requests to maintain efficient clinical flow.
• Maintains professional communication with team about patient care and operations.
• Keeps awareness of changes in department procedures and stays competent on systems.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Data entry

Education

High School diploma or GED

Tools

Electronic health records

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0 Shift: Days Schedule: Monday - Friday 8:00am - 4:30pm

Position Summary

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned

Requirements

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

About Auburn Medical Center

MultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians at Auburn gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

About the Auburn Community

Auburn is a vibrant suburb of 75,000, ideally located between Seattle, Tacoma and Mount Rainier. With 34 parks, over 23 miles of trails and abundant outdoor recreation from hiking and biking to camping and kayaking, Auburn is perfect for those who love an active lifestyle. The city also offers excellent schools, a growing dining scene and a welcoming community, making it a great place to live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.