Patient Service Representative- Primary Care Damariscotta

MaineHealth; Damariscotta (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Lincoln Hospital in MaineHealth is seeking a Patient Service Representative to greet patients, answer calls, schedule appointments, and support daily office tasks. The role emphasizes welcoming interactions and seamless access to care in a team-driven environment.

This full-time, day-shift position offers a $3,000 sign-on bonus for qualified applicants and comprehensive benefits within the MaineHealth system.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Previous office experience with medical office experience preferred.
• Proficient computer skills.

Responsibilities

• Greet patients and answer telephones.
• Schedule appointments and perform general office duties.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

MS Office

Medical office software

Job description

Lincoln Hospital

Clerical/Administrative Support
Req #: 90960

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Join our primary care team as a Patient Service Representative and play a vital role in creating a welcoming, compassionate experience for every patient. In this position, you'll build meaningful connections with patients, support their healthcare journey, and help ensure seamless access to high-quality care. If you enjoy helping others, thrive in a team-oriented environment, and are passionate about exceptional customer service, we'd love to have you on our team.

Summary: This position consists of 40 hours per week, day shifts.
The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources- so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.