Patient Service Representative (Part-Time)

360 Physical Therapy and Aquatic Centers; Glendale (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Clinical incentive opportunities

Student loan repayment

Professional development

Job summary

PRN Physical Therapy in Glendale, AZ is seeking a Patient Service Representative to deliver exceptional front desk support and administrative service to patients throughout their care journey. In this full-time, on-site role, you will greet patients, schedule appointments, verify insurance, collect information, handle payments, and coordinate with clinical staff to ensure a smooth patient experience.

The position offers competitive pay ($17-20/hour) and a comprehensive benefits package as part

Qualifications

• Experience in a customer service role, healthcare setting preferred.
• Proficiency with standard office software and scheduling systems.
• Strong communication and interpersonal skills for a fast-paced environment.
• Ability to collect and verify patient information and insurance details.
• Attention to accuracy and confidentiality in patient documentation.

Responsibilities

• Greet and welcome patients professionally and warmly.
• Schedule appointments and respond to patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and documents.
• Maintain accurate patient records and assist with front office tasks as needed.
• Coordinate with clinical staff to ensure a seamless patient experience.

Skills

Customer service

Scheduling

Data entry

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Office software

Scheduling systems

Job description

Description

As a Patient Service Representative at360 Physical Therapy , you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay:$17-20/hr

Schedule: Full Time

Location: 6630 W. Cactus Rd. Glendale, AZ 85304

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

About Us

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

About The Role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Duties & Responsibilities

Patient Interaction

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient's needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication and Coordination

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits & Perks

• full scale benefits—including robust Medical, Vision, and Dental plans
• paid time off
• clinical incentive opportunities
• student loan repayment options
• professional development resources and ongoing clinical education support

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being.

At PRN, you’ll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.