Patient Service Representative - Outpatient Rehab

Hartford HealthCare; West Haven (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network in West Haven, CT seeks a Patient Service Representative for its Outpatient Rehab Clinic. The role focuses on greeting patients, scheduling, insurance verification and billing support to ensure smooth patient flow and high-quality care.

This position supports a multidisciplinary team delivering sports medicine and orthopedics services, with emphasis on accurate data entry, efficient pre-registration, and seamless patient experiences across Go Health

Qualifications

• High school diploma or equivalent; associate/bachelor degree preferred.
• 1-2 years in medical/healthcare office settings.
• Knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices; authorization experience helpful.
• Bilingual skills preferred.

Responsibilities

• Greets and registers patients, completes forms and verifies insurance.
• Answers calls, prioritizes inquiries, and directs to appropriate staff.
• Provides information to new patients and updates demographics.
• Collects co-pays and explains billing policies to patients.
• Schedules new and follow-up appointments and coordinates referrals.
• Uses EMR to schedule visits and process patient charges.

Skills

Patient scheduling

Insurance verification

Billing processes

EMR system knowledge

Communication skills

Bilingual

Education

High school diploma or equivalent

Associates' or Bachelor's degree preferred

Job description

Location Detail: 1 Cellini Place West Haven (10560)

Shift Detail: Availability M-Th between 7AM-7PM; Friday 7AM-330PM

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Description

We are seeking a Patient Service Representative for our Outpatient Rehab Clinic in West Haven, CT.

Our Outpatient Rehab Clinic in West Haven, CT is connected to our Go Health Urgent Care and PACT Medical Group. This site focuses primarily on sports medicine and orthopedics. It is part of a multidisciplinary team of medical, rehabilitation, and wellness professionals dedicated to improving the health of all patients.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

Qualifications

• High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.