Patient Service Representative-Orthopedics

MaineHealth; Conway (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work policy

Student loan assistance

Well-being resources for you and your

Job summary

MaineHealth in North Conway, NH is seeking a Patient Service Representative/Patient Service Specialist to join the Orthopedics team. You will greet patients, answer phones, schedule appointments, and perform general office duties to support a seamless patient experience from check-in to check-out.

We value compassionate, team‑oriented individuals who excel in fast-paced environments and deliver outstanding customer service.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Previous office experience; medical office experience preferred.
• Strong communication and customer-service skills.

Responsibilities

• Greet patients, answer phones, and schedule appointments with professionalism.
• Provide general administrative support and maintain records.
• Collaborate with the care team to ensure smooth daily operations.

Skills

Customer service

Communication

Office administration

Phone etiquette

Education

High school diploma or GED

Job description

Location: North Conway, NH
Facility: Memorial Hospital
Schedule: Full Time
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 97477
Date Posted: Oct 15, 2026

Clerical/Administrative Support
Req #: 84469

Join our Orthopedics Team in North Conway NH! We provide exceptional patient care and a supportive, team-focused environment. Our mission is to ensure every patient receives a seamless and positive experience from check-in to check-out.

The PSR/PSS plays a vital role in creating a welcoming, compassionate experience for every patient. In this position you'll build meaningful connections with patients and support their healthcare journey. If you enjoy helping others, thrive in a fast-paced team-oriented environment, and are passionate about exceptional customer service, we'd love to have you join us!

Key Responsibilities:

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

We offer an excellent career growth pathway! With an opportunity for advancement to a Patient Service Specialist position after 6 months of experience, PSR/PSS have an opportunity to continue their career growth, paving the way for a meaningful and lasting career in administrative support.

Summary: This position consists of 40 hours per week, day shifts. Typical hours are 8:00a-5:00p with some flexibility considered.
The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Required: N/A

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

• paid parental leave
• a flexible work policy
• student loan assistance
• training and education
• well-being resources for you and your family

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.