Patient Service Representative- Neurology Rockport

MaineHealth; Rockport (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Well-being resources

Job summary

MaineHealth in Rockport, ME seeks a Patient Service Representative for the Neurology team to greet patients, manage calls, schedule appointments, and perform general office duties.

The role offers a 40-hour, day-shift schedule with opportunities for career growth, including advancement to a Patient Service Specialist after six months. Competitive benefits and a team-focused environment are provided.

Qualifications

• High school diploma or GED preferred.
• Previous office experience, preferably in a medical office.
• Proficient computer skills.

Responsibilities

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

Skills

Computer skills

Education

High school diploma or GED

Job description

Patient Service Representative- Neurology Rockport

Location: Rockport, ME
Facility: Medical Group Practices
Schedule: Full Time
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 97585
Date Posted: Oct 21, 2026

Clerical/Administrative Support
Req #: 97585

Join our Neurology Team in Rockport, ME! We provide exceptional patient care and a supportive, team-focused environment. Our mission is to ensure every patient receives a seamless and positive experience from check-in to check-out.

The PSR/PSS plays a vital role in creating a welcoming, compassionate experience for every patient. In this position you’ll build meaningful connections with patients and support their healthcare journey. If you enjoy helping others, thrive in a fast-paced team-oriented environment, and are passionate about exceptional customer service, we’d love to have you join us!

Key Responsibilities:

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

We offer an excellent career growth pathway! With an opportunity for advancement to a Patient Service Specialist position after 6 months of experience, PSR/PSS have an opportunity to continue their career growth, paving the way for a meaningful and lasting career in administrative support.

Summary: This position consists of 40 hours per week, day shifts.
The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $19.87 to $23.75 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

MaineHealth will never request financial information during the interview or pre‑hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected].

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.