Patient Service Representative - Neurology

Summit Health; Bend (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to $6,000

Benefits package

Job summary

VillageMD seeks a patient service representative to greet patients, schedule appointments, handle payments, and support registration processes across satellite offices.

The role emphasizes excellent customer service, accurate data entry, insurance verifications, and teamwork, with a bonus opportunity up to $6,000 and a comprehensive benefits program.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 0-1 years’ experience; 2-4 years’ experience preferred.
• Ability to communicate in English, both orally and in writing.
• Basic proficiency in computer use; experience with medical office terminology preferred.

Responsibilities

• Greet visitors, patients and families professionally and direct them appropriately.
• Schedule appointments and tests; manage waitlists and registrations.
• Answer phones promptly and address caller needs with courtesy.
• Process self-pay charges, collect payments and issue receipts.
• Reconcile daily payments and manage deposits.
• Verify insurance information and update patient accounts in the system.
• Explain forms, obtain signatures, and ensure HIPAA compliance.
• Refer patients to financial counselors when needed.
• Maintain smooth patient flow and support multiple office locations.

Skills

Customer service

Scheduling appointments

Cash handling

HIPAA/compliance

Multitasking

Communication

Education

High School Diploma

Associate degree preferred

Tools

EHR

Practice Management System

Billing software

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

This position is eligible for an annual bonus of up to $6,000!!

Position Summary:
The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Essential Functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

• Communicates proactively with co-workers, physicians and patients regarding registration related information.

• Informs patients of delay in physician schedules

• Posts all self-pay charges, collects payments, and provides patient with receipt

• Accurately reconciles daily payments

• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.

• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers

• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures

• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.

• Appropriately refers applicable patients to financial counselors

• Schedules appointments accurately according to department guidelines; using waitlist when applicable.

• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows

• Reconciles billing slips to daily schedule.

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

• Confirms future appointments as needed. Review Eligibility and Phone report

• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations

• Working knowledge of management of workflow dashboard

• Demonstrates the ability to adequately follow downtime procedures

• Recognizes and performs duties which need to be performed although not directly assigned

General Job Functions:

• Other duties as assigned

Education and/or Experience:

• High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferred

• Associate’s Degree, preferred

• 0 - 1 years’ experience. 2-4 years’ experience preferred

• Ability to communicate in English, both orally and in writing, required

• Ability to organize and perform multiple tasks in a timely manner, required

• Basic proficiency in computer use, required

• Knowledge of medical office and terminology, preferred

• Ability to commute to satellite offices as needed, required

• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)

• Standard Office Technology in a Window based environment

• EHR, Practice Management System and Departmental/Ancillary Systems

Travel :

Ability to commute to satellite offices as needed, required

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.