Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care; Cleveland (OH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Life-work balance

Medical benefits

Paid time off

401K with match

EAP & wellness

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to be the welcoming first point of contact for patients in a fast-paced clinical setting.

You will handle front-office tasks, verify insurance, and communicate costs with patients while maintaining strict confidentiality and HIPAA compliance. This role supports clinic operations and collaborates with care teams to deliver excellent service.

Qualifications

• High school diploma or equivalent required; medical admin certificate a plus.
• 1+ year in a medical/clinical setting preferred.
• Strong communication and multitasking abilities in fast-paced environments.
• Experience with EMR systems, EPIC preferred.
• Able to work 12-hour shifts, some weekends/holidays.

Responsibilities

• Greet patients and visitors warmly to create a positive first impression.
• Manage front-office tasks and documentation while maintaining confidentiality.
• Verify insurance benefits and explain billing policies to patients.
• Collect and communicate patient financial responsibility accurately.
• Support clinic operations and collaborate with providers and staff.
• Adhere to HIPAA/OSHA and regulatory guidelines in all processes.
• Operate office equipment and perform routine administrative duties.
• Support QA programs and patient result tracking.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate (plus)

Tools

EMR software (EPIC preferred)

Job description

Patient Service Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE008894

• Full-Time
• Rate : $18 USD per hour

Locations

Showing 1 location

Cleveland, OH 44106, USA

Description

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.