Patient Service Representative II

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Alliance, Inc. in Indianapolis seeks a patient-facing Front Desk Associate to greet visitors, answer calls, schedule appointments, and support registration and billing in a busy clinic setting.

The role requires strong customer service, attention to detail, and the ability to work with EMR systems. A High School diploma is required; BLS is preferred.

Qualifications

• High School Diploma or GED required.
• Preferred: 2 years in Primary Care/office.
• Preferred: 2 years in Customer Service.
• BLS certification (American Heart Association) preferred.

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enter data into scheduling system.
• Register patients and enter or update demographic and insurance information into the EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

Education

High School Diploma/GED

Tools

EMR system

Scheduling system

Job description

Indianapolis 5230 Lauth Medical Arts Building

5230 E Stop 11 Rd Indianapolis, Indiana 46237

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you.

WHO WE ARE
With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

Qualifications

Required High School Diploma/GED

• 2 years Primary Care/Office
  Preferred
• 2 years Customer Service
  Preferred
• Basic Life Support Program (BLS) - American Heart Association

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.