Patient Service Representative I-1

Howard University; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

Competitive salary

Tuition reimbursement

Wellness programs

Job summary

Howard University’s Talent Acquisition department seeks a friendly front desk assistant to support patients, staff, and the Faculty Practice Plan. You will greet visitors, schedule appointments, and provide information using the Axium system.

You will verify insurance, collect co-pays, and help the business office handle balances while delivering excellent customer service in a busy healthcare setting. Teamwork and professionalism are essential.

Qualifications

• Front desk experience or equivalent customer-facing role.
• Ability to verify insurance information and collect time-of-service payments.
• Strong communication skills and professional appearance.

Responsibilities

• Greet and direct patients for appointments and referrals with excellent customer service.
• Answer phones, schedule appointments, and provide patient instructions.
• Verify insurance eligibility and assist in collecting payments.
• Support front-office processes to improve financial performance and efficiency.

Skills

Customer service

Scheduling

Insurance verification

Financial handling

Communication

Education

High School diploma or GED

Tools

Axium scheduling system

Computer systems

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

BASIC FUNCTION:

The purpose of this position is to provide assistance to patients, staff, Faculty/Students of HowardUniversity Hospital Faculty Practice Plan.

SUPERVISORY ACCOUNTABILITY:

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE:

External contacts include a variety of third-party payers, dental organizations, patients, and other healthcare personnel. Internal contacts include the dental faculty and staff.

PRINCIPAL ACCOUNTABILITIES:

• Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
• Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system. Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include, but are not limited to, point of service patient registration into the Axium system, insurance verification and pre-authorizations prior to patient visits, history verification, and collection of time of service payments and co-pays.
• Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent appointments.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

CORE COMPETENCIES:

• Knowledge of the activities of the Division in order to perform necessary clerical functions and requirements of the organization, including knowledge of hospital policies and third-partypayers.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic math functions, compute rates, ratios, and percents, and to interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in situations with limited standardization.
• Ability to operate a computer, photocopier, and other standard office equipment.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to communicate English orally and in writing with people from various educational levels and backgrounds, as well as the ability to speak clearly and concisely.
• Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.

MINIMUM REQUIREMENTS:

• High School diploma or GED and 1-3 years of general work experience. AA/AS may be substituted for 4 years of required work experience. A BA/BS may be substituted for up to 4 years of work experience.

Compliance Salary Range Disclosure

Expected Pay Range: $19/hr - $20/hr