Patient Service Representative I

Paycom; Morgan City (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, vision, and dental health insurance

401(k) plan benefits

Paid vacation

Set schedule (no weekends)

Job summary

Paycom is looking for a full-time Patient Service Representative I to join their team in Morgan City, LA. The role involves managing patient intake, collecting necessary information, and ensuring confidentiality. Candidates should have a high school diploma and preferably two years of experience in a medical environment.

The position offers a comprehensive benefits package, including medical and dental insurance, 401(k) plan, paid vacation, and a set schedule without weekends.

Qualifications

• High school diploma or GED required.
• 2 years of experience in a doctor's office or hospital preferred.
• Excellent communication skills required.
• Basic math skills necessary.

Responsibilities

• Interview patients and verify demographic information.
• Input patient information into the Patient Management System.
• Schedule appointments and answer calls.
• Collect payments and complete daily reports.

Skills

Excellent communication skills

Basic math skills

Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint

Organizational skills

Education

High school diploma or GED

2 years of experience in a doctor's office or hospital

Knowledge of multicultural groups

Tools

EHR/PM system

Job description

Job Overview

Teche Health, a Federally Qualified Health Center, is seeking a Patient Service Representative I for its Morgan City location. The position is full‑time, based in Morgan City, LA, and requires a commitment to community health and patient confidentiality.

Job Summary

Performs activities related to the intake and exit of patients in the medical facility. Gathers accurate information from clients and correctly inputs this information into the medical information system while respecting and maintaining the confidentiality of the organization, patients, and personnel.

Job Duties and Responsibilities

• Interview patients and verify the accuracy of demographic information for each visit
• Obtain accurate financial information, including total household members and income, from patients
• Obtain appropriate signatures on consent forms, acknowledgment statements, profile sheets, and other required forms
• Collect and verify Medicare, Medicaid, and third‑party insurance information (verification via CGM PM system, telephone, or internet)
• Input all demographic and financial information into the Organization’s Patient Management System
• Inform patients of their sliding fee percentage based on the approved sliding fee discount scales
• Collect and post all minimum fees, private pay payments, and private insurance copayments at the time of service
• Collect and post all private pay payments on account
• Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)
• Complete deposit ticket, place funds in money bag, fill out money voucher, copy checks, print reports, and submit receipts
• Assist with accounting duties at end of day
• Schedule appointments, including return, rescheduled, telephone, and hospital follow‑up referrals
• Answer all incoming telephone calls and check voice messages and email twice daily
• Return all voicemail calls within 48 hours
• Distribute and educate patients on rights, responsibilities, complaint process, and advance directives
• Distribute healthcare questionnaires for completion on every visit
• Have patients sign authorization release forms for each facility they visit
• Call patients to remind them of upcoming clinic appointments and behavioral health packet requirements
• Complete daily statistical reports and submit to supervisor
• Assist patients with account information and balance inquiries
• Attend monthly staff meetings

Qualifications

Education and Experience

• High school diploma or GED
• 2 years of experience in a doctor’s office or hospital environment is preferred; medical terminology knowledge is a plus but not required
• Knowledge of multicultural groups and socioeconomic backgrounds
• Licensure or ability to obtain licensure when required by background credentialing

Communication Ability

• Excellent communication skills for instruction and accurate documentation
• Ability to deal tactfully with personnel, patients, families, visitors, government agencies, and the public

Math Ability

• Basic math skills

Reasoning Ability

• Skill in analyzing situations accurately and taking effective action
• Skill in time management

Computer Skills

• Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and the internet
• Education/training or experience in computer basics and data entry
• Skill in utilizing computers and data entry to generate reports
• Ability to utilize the EHR/PM system

Professional Skills

• Organize work, set assignments, and achieve goals and objectives
• Understand clinic policies and procedures and direct operations for effective patient care
• Multi‑task and work effectively in a high‑stress, fast‑moving environment
• Maintain cultural sensitivity and effectiveness with diverse populations
• Establish and maintain quality control standards
• Organize and integrate organizational priorities and deadlines
• Work harmoniously with professional and non‑professional personnel
• Seek out new methods and incorporate them into existing practices

Benefits Package

• Medical, vision, and dental health insurance
• Accidental insurance
• Critical illness insurance
• Long‑term benefits
• Short‑term benefits
• Free life insurance
• 401(k) plan benefits
• Paid vacation
• Paid sick time
• Set schedule (no weekends)
• National Health Service Corps site
• 11 paid holidays
• Family‑friendly work environment
• Eligible for student loan forgiveness through federal and state programs

Eligibility Requirements

• All employees must meet the organization’s eligibility standards.
• Internal applicants must have been with the organization for at least one year and have no disciplinary actions on file. If not, supervisor approval is required.
• All applicants must be fully vaccinated prior to onboarding, except those with an approved medical or religious exemption (CMS mandate).