Patient Service Representative Full Time Days Blount Rehab

01 ETCH East Tennessee Children's Hospital Association, Inc.; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking a friendly Medical Office Assistant to greet patients, collect information for encounters and billing, and support front-desk operations. The role emphasizes compassionate patient interaction and accurate data entry.

Responsibilities include answering calls, routing mail, registering new patients, updating scheduling, and maintaining confidentiality. The position requires 1–2 years in a medical office and a High School diploma or GED, with training

Qualifications

• High school diploma or GED is required.
• 1–2 years in a medical office setting is preferred.
• Ability to multi-task with a positive patient-facing demeanor.

Responsibilities

• Answer incoming telephone calls courteously.
• Open and route incoming mail promptly.
• Register new patients and update scheduling information.
• Verify and create subscriber information in computer system.
• Schedule follow-up appointments and provide any necessary forms.
• Maintain confidentiality of all hospital and patient information.
• Respect patients, families, visitors and staff to ensure a professional environment.
• Complete all ETCH training and CBL requirements.
• Utilize hospital resources efficiently.
• Assist with reminders for appointments.

Skills

Multitasking

Typing

Filing

Troubleshooting

Patient greeting

Education

High School Diploma/GED

Job description

BASIC PURPOSE OF THE JOB

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

REPORTS TO

Practice Manager/Lead

JOB REQUIREMENTS

Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: 1-2 years in Medical Office setting preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Ability to multi-task while presenting a positive and comforting presence with patients and families. Efficient typing, filing and troubleshooting skills.

DUTIES AND RESPONSIBILITIES

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family Complaints are handled in a confidential, timely and professional manner.
• Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
• Completes all ETCH and practice required training and CBL requirements.
• Willingly accepts any other assignment that may be requested.
• Utilizes hospital resources and time respectfully and accountably.
• Works as effeciently as possible to ensure best use of time.

PHYSICAL REQUIREMENTS

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference every day.

At Dolly Parton Children's Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter - every interaction, every time.

Compassion - We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

Ownership - We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

Respect - We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

Excellence - We set high standards for performance in delivering the safest patient care.

We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.