Patient Service Representative - Cayuga Primary Care - Ithaca Mall

Cayuga Medical Center; Ithaca (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health is seeking a Patient Services Representative for Cayuga Primary Care Ithaca Mall in Ithaca, NY. The role supports physicians and staff with clinical and clerical tasks, focusing on patient check-in and coordination of administrative duties.

The position requires a high school diploma (or equivalent) and involves onsite work with regular patient interaction, scheduling, and basic EMR use (Medent). Competitive pay and benefits are offered.

Qualifications

• Schedule patient appointments.
• Good time management and prioritization skills.
• Good computer skills—Medent and Microsoft Office are utilized.
• High school diploma or equivalent.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Skills

Schedule appointments

Time management

Computer skills Medent & MS Office

Education

High school diploma or equivalent

Job description

About Cayuga Health

Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

Summary:

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Check in patients upon arrival
• Verify/update patient demographics
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders
• Take messages and triage phone calls

Required Skills and Experience:

• Schedule patient appointments
• Good time management and prioritization skills
• Good computer skills- Medent and Microsoft Office are utilized
• High school diploma or equivalent

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

  Physical Requirements:

  • Sitting– 90%
  • Standing– 10%
  • Reaching– 50%
  • Bending– 20%
  • Lifting– must be able to lift 25 lb.

  Location and Travel Requirements:

  • Onsite: Cayuga Primary Care Ithaca Mall, 40 Catherwood Rd. Ithaca, NY.
  • Shift: 6:45am - 7:00pm (M-F)

  Pay Range Disclosure:

  • Standard Rate of $18.50 to $23.00 per hour

  Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

  We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

  If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].