Patient Service Representative (Bilingual Russian Preferred)

Elica Health Centers; Sacramento (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Elica Health Centers seeks a Patient Service Center Representative to be the first point of contact for patients, partners, and vendors. You will handle appointment scheduling, demographics updates, insurance verification, and message routing to clinical staff with accuracy and courtesy.

The ideal candidate has call center experience, knowledge of healthcare terminology, and familiarity with EPIC or other EHR systems, plus strong customer service skills in a fast-paced clinic setting.

Qualifications

• High school diploma or GED is required.
• Experience with EHR software, preferably EPIC.
• Experience in a call center environment.
• Healthcare terminology knowledge.
• Understanding of health insurance including Medicare and Medi-Cal.

Responsibilities

• Register new patients.
• Schedule patient appointments via inbound and outbound calls.
• Update patient demographics and insurance information; verify eligibility.
• Take messages and deliver to appropriate internal staff.
• Transfer calls with complex inquiries to staff.
• Document patient complaints.

Skills

Customer service

Healthcare terminology

Call center experience

Bilingual Russian

Education

High school diploma or GED

General education degree preferred

Tools

EPIC

Windows

Job description

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

Patient Service Center Representative serves as the initial point of contact for Elica Health Centers (EHC) patients, partners and vendors. As part of the Patient Service Center, your primary role is to provide excellent customer service to patients assisting them with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff.

BENEFITS:

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.


• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday


• Retirement – 403(b) plan with up to 4% employer match and immediate vesting


• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Compensation Disclosure: $25.00 - $29.00

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

Requirements

• Bilingual Russian is highly preferred.


• Handling outbound and inbound calls from patients, other medical offices, patient family members and hospitals.


• Registering new patients.


• Scheduling patient appointments via inbound and outbound calling efforts.


• Working assign tasks in clinical inbox.


• Taking complete and accurate messages and delivering them to appropriate internal staff.


• Transferring patient calls with complex inquiries to appropriate staff.


• Documenting patient complaints.


• Other duties as assigned.

The successful candidate has:

• High school diploma or GED required.


• General education degree from an accredited institution preferred.


• Experience with Electronic Health Records (EHR) software, preferably EPIC.


• Experience working in a call center environment.


• Healthcare terminology knowledge.


• Knowledge and experience working in a clinic front office setting with customer service including dealing with the public.


• Understanding of health insurance including Medicare and Medi-cal.


• Excellent computer skills, preferably with Windows.

Physical Requirements and Work Environment:

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.