Patient Service Representative Atrium Health - PRN

Advocate Aurora Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a patient registration specialist to greet patients under our AIDET standards, introduce services, and explain expected wait times during registration and care.

The role will identify insurance coverage, verify benefits, and collect co-pays and co-insurance while using electronic systems to confirm coverage. You will hand patients off to the next area with a clear thank you, ensuring accurate data and smooth transitions for timely care.

Responsibilities

• Greet and acknowledge patients and families per AIDET standards.
• Introduce patients to services and explain what to expect during care.
• Explain expected wait times including registration and clinical service duration.
• Explain why we collect demographic, socio-economic, and financial information and how it is safeguarded.
• Hand patients off to the next area with a clear "thank you".
• Identify insurance coverage, benefits, and patient out-of-pocket expenses for walk-in registrations.
• Collect co-insurance and co-pays in accordance with policy.
• Use electronic systems to confirm coverage while the patient is present and discussing

Job description

Major Responsibilities:

• Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards
  • 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner.
  • 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.
  • 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.
  • 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.
  • 5)Hand-patients off to the next area with a clear "thank you."
• When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
  • 4)Collecting appropriate out of pocket expenses in accordance with policy.
  • 1)Uses electronic systems to confirm coverage while patient is present and discussing