Patient Service Representative - Atrium Health Corporate PRN

aah; Charlotte (NC); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health in Charlotte, NC seeks a part-time front desk professional to greet patients, collect payments and verify demographics. You will use EPIC to register walk-ins, review insurance, and coordinate with the Financial Advocate on patient resources.

Must have at least 1 year of customer service experience, strong communication skills, and a solid understanding of Medicare/HIPAA policies. The role supports scheduling and patient flow with a focus on courteous, accurate service.

Qualifications

• 1 year of customer service or clerical experience.
• Ability to explain Medicare/HIPAA rules and insurance pre-certification requirements.
• Strong communication and math skills.

Responsibilities

• Greets and checks in patients arriving for appointments.
• Verifies patient information and collects responsibility.
• Communicates expected patient payment at time of service.
• Identifies patients needing financial assistance and refers to Financial Advocate.
• Monitors patient flow and performs visit closures, including billing steps.
• Schedules patient visits and assists with onboarding of new caregivers.
• Works EPIC queues and follows department workflow.
• Maintains professional relations with patients and staff and communicates issues for process improvements.
• Keeps knowledge of Medicare, Medicaid, and payer requirements up to date.

Skills

Customer service

Phone etiquette

HIPAA compliance

Communication

Education

High School Diploma

Tools

EPIC

Microsoft Office

Job description

Department:

13281 Enterprise Revenue Cycle - Rev Cycle Strategic Support Team: Southeast

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

Must be able work 1st shift hours between the hours of 7a-6p Monday - Friday, some weekends. Must be willing to work and travel within and around the Charlotte area.

Pay Range:

$22.00 - $22.00

Primary Purpose:

Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.

Major Responsibilities:

Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.

Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.

Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.

Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.

Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

Schedules patient visits using guidelines established within scheduling system.

Assists with new caregiver onboarding.

Works assigned EPIC work queues, following the department's workflow process.

Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.

Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Minimum Job Requirements:

Education:

High School Graduate.

Certification / Registration / License:

None

Work Experience:

Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.

Knowledge / Skills / Abilities:

Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.

Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.

Mathematical aptitude, effective communication skills and critical thinking skills.

Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.

Ability to handle sensitive and confidential information according to internal policies.

Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.

Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.

Physical Requirements and Working Conditions:

Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.

Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.

Must be able to push/pull up to 50 lbs. with assistance.

Must have functional speech and hearing.

Must be able to use hands with fine motor skills for keyboard data entry.

Exposed to a normal office environment.

Operates all equipment necessary to perform the job.

Must be able to work a flexible schedule to support the needs of the department

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more:

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.