Patient Service Representative

Simon Eye Associates; Wilmington (DE); On-site; USD 35,000 - 45,000; Full time

Job summary

Simon Eye Associates in Wilmington, Delaware, is seeking a Patient Service Representative to enhance patient experiences through exceptional customer service and efficient appointment management. This role requires at least 2 years of experience, particularly in a call center or medical setting, and the ability to manage patient inquiries effectively. The successful candidate will contribute to Simon Eye's commitment to delivering the highest standard of personalized eye care service, ensuring every interaction reflects professionalism and care.

Qualifications

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment.
• Ability to understand and communicate patient insurance and other information in a clear and professional manner.
• Ability to work quickly and accurately while maintaining a positive patient experience.

Responsibilities

• Respond to incoming patient phone calls and keep accurate records.
• Schedule patient appointments and perform patient verifications.
• Resolve patient issues by coordinating with other Simon Eye departments.

Skills

Exceptional customer service

Clear communication

Computer proficiency

Self-motivation

Time management

Job description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.

What You'll Do:

• Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
• Schedule patient appointments, including outbound annual appointment reminders
• Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
• Perform patient verifications
• Contact patients via telephone to confirm upcoming appointments

What You'll Need:

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
• Ability to understand and communicate patient insurance and other information in a clear and professional manner
• Ability to work quickly and accurately while maintaining a positive patient experience.
• Proficiency in using computer databases including typing accuracy
• High level of professionalism and self-motivation
• Ability to work two evenings per week and two Saturdays per month to meet patient needs

About Us

We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing Eye Care for Life.

We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!