Patient Service Representative

Hmixray; Timonium (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with employer funding

Wellness dollars

401(k) match

Free imaging services

Job summary

Hmixray in Timonium, MD is seeking a personable Patient Service Representative to join our team. You will greet patients, verify insurance, collect signatures, and ensure accurate documentation while delivering friendly, professional service in a fast-paced imaging center.

The role emphasizes strong communication, multitasking, and organization. You will schedule appointments, answer calls, coordinate with back-office staff, protect patient information, and support a seamless patient experience

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills preferred.
• Strong multitasking and communication abilities required.
• Experience delivering exceptional customer service preferred.
• Medical terminology knowledge or radiology office exposure is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures and ensure documentation accuracy.
• Collect co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments; confirm and communicate changes to staff.
• Provide patient orientation on prep and safety protocols; direct to facilities as needed.
• Coordinate with back-office for timely patient care and maintain PHI safeguards.
• Protect on-site medications per company policy and maintain professional conduct.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

Computer skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.