Patient Service Representative

ConvenientMD; Portsmouth (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k match

Educational Alliance with Purdue Uni

Employee discounts

Job summary

ConvenientMD LLC in Portsmouth, NH, is seeking a Patient Service Representative. You’ll be the first contact for patients, handling calls, scheduling, and registering patients while maintaining accurate EMR records.

This office-based role supports providers and clinic staff to ensure smooth operations and excellent patient care. You’ll work 40 hours weekly in-office, bringing strong communication, organizational skills, and a patient-focused approach to a collaborative team that values growth

Qualifications

• High School Diploma or GED required.
• Experience in a primary care setting as a Medical Receptionist.
• Proactive and confident communicator (written and verbal).
• Compassionate and patient-focused.
• Effective communicator and cross-collaborator across the organization.
• Technically savvy; able to navigate multiple systems.
• Detail-oriented with strong organizational skills.
• Strong team player with initiative and reliability.
• Driven, self-motivated and able to work independently.
• Strong analytical and problem-solving skills; HIPAA compliance.

Responsibilities

• Serve as first point of contact for patients by phone and in person.
• Schedule appointments and manage the EMR with patient info.
• Register patients and maintain accurate EMR records.
• Provide backup support to Patient Advocate and Population Health teams.
• Perform general administrative tasks and document communications.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR systems

Job description

Portsmouth, New Hampshire, United States

At ConvenientMD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Patient Service Representative, you’ll be the first point of contact for patients calling for support with our Primary Care services. In this vital role, you’ll help keep patient records organized and up to date while providing key administrative support to ensure our clinics run smoothly.

This position is ideal for someone who is eager to learn, delivers excellent customer service, and thrives in a fast-paced environment. Your adaptability, problem-solving skills, and commitment to patient care will play a key role in helping us grow and serve our communities each day.

This is an office-based role requiring you to be in our corporate headquarters in Portsmouth, NH.

Your Impact

• Create a Great Patient Experience: Serve as the first point of contact for patients over the phone—providing friendly, helpful, and informative service.
  • Build positive, professional relationships with providers and clinic staff.
  • Educate patients about our value-based care model and their role in it.
  • Manage inbound and outbound calls, including scheduling appointments.
  • Register patients by collecting and updating accurate information in the Electronic Medical Record (EMR) system.
  • Provide backup support to the Patient Advocate team and assist the Population Health team as needed.
• Support Daily Administrative Operations: Perform a variety of administrative tasks, including photocopying, generating reports, and managing forms and charts.
  • Use the EMR to document patient communications, manage appointments, and support clinical operations.
  • Continue to learn and improve your skills using the EMR to better support patients and clinical workflows.
• Support Medical Records Management: Ensure medical records are complete and current by requesting and tracking documentation from previous providers.
  • Electronically file and organize incoming medical records.
  • Assist the clinical team with retrieving and managing patient records as needed.

Required Availability

• Must be able to work 40 hours a week, Monday through Friday in-office.

Who You Are

• Education: High School Diploma or GED required.
• Experience: Previous experience in primary care setting as a Medical Receptionist.
• Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to creating a community of belonging.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Technically savvy: Proficient with Microsoft Office Suite or related software. Must be able and willing to navigate and learn multiple systems
• Detail-oriented with excellent organizational skills. Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resources to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Candidates who have done well in this role previously have had experience as a medical receptionist or in another healthcare admin role.

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental,and vision coverage, company paidshort-termdisability,and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employerrewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, andmore

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ConvenientMD’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.