Patient Service Representative

Patient First; Parham (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan (with employer

Paid Annual Leave

Overtime and Holiday Pay

Discounted medical treatment

Recruitment bonus

Job summary

Patient First is seeking an attentive front-office associate to assist patients at the kiosk and in person. The role includes registering patients, verifying information, handling billing questions, and supporting the PSC and nursing staff. You will contribute to a welcoming, efficient clinic environment.

Qualifications include a high school diploma and at least one year of clerical experience. The position requires the ability to lift up to 25 pounds and to work at multiple centers as needed.

Qualifications

• Must have basic typing skills.
• Excellent verbal and written communication.
• Able to prioritize multiple tasks simultaneously.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk and direct those needing emergency care to the treatment area.
• Register patients accurately and efficiently while delivering excellent customer service.
• Verify patient demographics, health, pharmacy and insurance information.
• Explain billing policies and help with questions about charges and insurance.
• Handle cash, issue receipts, and manage daily cash procedures.
• Maintain filing, scanning, and distribution of medical documents and forms.
• Operate and maintain front-office and medical equipment per training.
• Support PSC, DMS, and nursing staff and participate in maintenance tasks.
• Foster teamwork and provide positive, friendly service in all interactions.

Skills

Basic typing

Excellent communication

Prioritization

Teamwork

Education

High school diploma or equivalent

Job description

Responsibilities

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; Respectfully handling Physician and Nurse requests in a timely manner;
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
• Verifying all patient demographic, health, pharmacy, and insurance information;
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
• Referring billing questions to the appropriate parties as needed;
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
• Discharging the patient and completing his or her visit by processing incurred charges;
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
• Printing itemized statements as requested;
• Receiving, sending, and distributing correspondence as directed;
• Filing and scanning medical documents and office forms as directed;
• Completing assigned checklists and Policy Manager tasks within the assigned shift;
• Answering all incoming calls and distributing messages to proper personnel;
• Assisting with other assignments delegated by the PSC;
• Demonstrating an efficient understanding of the electronic medical record system;
• Receiving, moving, and stocking ordered supplies;
• Cleaning work area and other maintenance assignments as directed;
• Verifying daily reports are run at the end of the day;
• Attending staff meetings as scheduled by the PSC or DMS;
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
• Operating, using, and maintaining medical and office equipment as trained;
• Participating in maintenance assignments when necessary and as directed;
• Fostering teamwork and ensuring a positive and professional atmosphere;
• Providing positive, warm, and friendly service in all interactions;
• Adhering to all established policies and procedures;
• Completing other duties as directed.

Minimum education and professional requirements

• Must be 18 years of age or older
• Basic typing skills
• High school graduate or equivalent
• Minimum one year of clerical experience preferred
• Ability to hear pages, bells, and the phone system
• Ability to sit, stand, and walk for up to 7 hours at a time
• Ability to lift up to 25 pounds
• Excellent visual, verbal, written, and typed communication skills
• Ability to prioritize and deal with numerous tasks simultaneously
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include: Recruitment bonus, Patient Care Performance bonus (center employees only), Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.