Patient Service Representative

RadNet; Owings Mills (MD); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Health Savings Accounts

Wellness dollars

401(k) Employer Match

Free imaging services

Descripción de la vacante

RadNet, Inc. in Owings Mills, MD is seeking a Patient Service Representative to welcome patients, verify insurance, collect co-pays, and schedule appointments. You will coordinate with back-office staff to ensure timely care and maintain patient records securely.

The role requires clear communication, multitasking, and professional patient interactions. Comprehensive benefits and on-site opportunities are provided in a fast-paced radiology environment.

Formación

• High School Diploma or GED required or equivalent.
• Intermediate to advanced computer skills.
• Strong multitasking and communication abilities.
• Experience delivering excellent customer service.
• Medical terminology knowledge and radiology office exposure preferred.

Responsabilidades

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; gather signatures and documents.
• Collect and log co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide patient orientation for prep and safety protocols, and directions.
• Coordinate with back-office staff for timely care.
• Safeguard patient information and PHI on-site.
• Protect company property and patient financial data.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public.
• Establish and maintain cooperative working relationships.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Multitasking

Professional demeanor

Educación

High School Diploma or GED

Herramientas

Computer skills

Descripción del empleo

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.