Patient Service Representative

Urban Future Lab; New York (NY); On-site; USD 52,000 - 62,000; Full time

Job summary

Urban Future Lab seeks a friendly, organized front-desk coordinator to provide first-level patient service, greet and route visitors, and support record maintenance and cashier duties in a dental clinic setting.

The role includes supervising student or casual staff, coordinating appointment books, triaging emergencies, and handling health-related transactions with accuracy and care. Strong communication and multitasking are essential for daily clinic operations.

Qualifications

• High School diploma or equivalent required.
• 2 years of office experience required.
• 2 years of dental office or healthcare facility experience preferred.
• Excellent customer service skills; able to prioritize in a fast-paced environment.
• Familiarity with word processing, spreadsheets and databases; moderate keyboarding.

Responsibilities

• Greet and route patients; manage records and cashier duties.
• Monitor daily clinic operations and train student/casual staff.
• Assign patients to dental students and manage appointment books.
• Triage emergencies and arrange substitutes for cancellations.
• Schedule follow-up examinations and process health-related transactions.
• Maintain files and records; suggest policy improvements.
• Handle inquiries needing investigation or specialized knowledge.

Skills

Customer service

Prioritization

Calm under pressure

Keyboarding

Word processing

Spreadsheets

Databases

Education

High School diploma or equivalent

Job description

Position Summary

Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

Qualifications

Required Education: High School diploma or equivalent.
Required Experience: 2 years of office experience.
Preferred Experience: 2 years of dental office or related healthcare facility experience.
Required Skills, Knowledge and Abilities: Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $38.358. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.