Patient Service Representative

Solis Mammography; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid Holidays

Backup Child/Adult Care

Job summary

Solis Mammography is seeking a Patient Service Representative in Frisco, TX, to greet patients, collect demographic and insurance data, and post payments. You will maintain patient flow, support front-office operations, and contribute to accurate registration and billing processes.

The role requires a high school diploma, basic healthcare registration or customer service experience, and familiarity with RIS and MS Office. This full-time position supports compassionate patient care.

Qualifications

• High School diploma required.
• Healthcare registration or customer service experience preferred.
• Basic cash handling knowledge.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to perform basic math and handle end-of-day cash reconciliation.

Responsibilities

• Greet patients professionally and warmly.
• Register patients and enter demographics/insurance into RIS.
• Explain forms to patients and assist completion.
• Process paperwork and maintain confidentiality.
• Collect patient payments and explain benefits where needed.
• Verify insurance when necessary.
• Prepare paperwork for future appointments including additional forms.
• Ensure all diagnostic tests have required orders and follow up on outstanding requests.
• Schedule and reschedule patients as needed.
• Generate daily invoice journal and reconcile payments.

Skills

Customer service

Healthcare registration

Cash handling

Medical terminology

Reading and writing

Basic math

Microsoft Office

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Patient Service Representative

Looking to elevate your career? Join us!

Work Location:

5575 Warren Pkwy Ste 220, Frisco, TX 75034

Work Hours:

Full-Time, 40 hours weekly, Monday-Friday, 7:45am-4:15pm, 1 Saturday a month 7:30am-12:00pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.