Patient Service Representative

RadNet, Inc.; Ellicott City (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Health Savings Account with employer

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet, Inc. in Maryland is seeking a Patient Service Representative to join our Howard County imaging centers.

You will greet patients, verify insurance, collect co-pays, and schedule appointments, ensuring accurate records and a smooth check-in experience for every patient. You will work in a fast-paced healthcare setting, coordinating with back-office staff, safeguarding patient information, and delivering world-class service while maintaining professionalism and empathy with patients and

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls; schedule, reschedule, or cancel appointments.
• Provide directions to facilities and orient patients to safety protocols.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and on-site medications per policy.
• Maintain professional behavior toward patients and staff; respect patient boundaries.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Schedule

Monday - Friday 7:00am - 7:00pm (with an 8 hour shift). This position will float between the Howard County ("home"), Crossroads & Maiden Choice locations.

You Will

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $18.00 - $23.00 / Hourly