Patient Service Representative

metroveincenters; Edison (NJ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Company-paid life insurance

Short-Term Disability

Job summary

Metro Vein Centers is seeking a patient-focused PSR to support front desk operations in a fast-paced outpatient clinic. This role is essential to the patient experience, handling check-in/check-out, scheduling, insurance verification, and payment collection.

The ideal candidate thrives in a high-volume medical office, communicates professionally with patients and providers, and can multitask between phones, scheduling, and in-person interactions.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Experience in medical front desk, healthcare scheduling or outpatient clinic workflow strongly preferred.

Responsibilities

• Greet and check in patients professionally, in person or by phone.
• Verify insurance eligibility and collect copays or balances.
• Schedule, reschedule and confirm appointments within the EMR system.
• Maintain accurate patient records and documentations in the EMR.
• Answer questions related to scheduling, billing, referrals and treatments.
• Support clinic flow and communication between providers and patients.

Skills

Customer service

Multitasking

Bilingual English/Spanish

EMR experience

Phone etiquette

Attention to detail

Education

High school diploma or equivalent

Tools

EMR system

Scheduling platforms

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease-such as varicose veins and heavy, aching legs.

With over 70 clinics across 9 states , and still growing, we're building the future of vein care-delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow-supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

• Greeting and checking in patients throughout the day
• Answering phones and assisting with appointment scheduling
• Verifying insurance eligibility and collecting copays or balances
• Managing EMR scheduling and patient documentation
• Supporting clinic flow alongside providers and clinical staff
• Assisting patients with billing questions, referrals, and appointment updates
• Balancing multiple priorities in a fast-paced outpatient clinic environment

What You'll Do

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

What You'll Bring

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Education & Experience

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

This Role Is Great For Candidates With Experience In:

• Medical Front Desk
• Patient Access
• Healthcare Scheduling
• Insurance Verification
• Medical Reception
• Outpatient Clinics
• Dental Offices
• Urgent Care
• Specialty Medical Practices
• EMR Scheduling
• Medical Call Centers
• Patient Registration

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disa