Patient Service Representative

Intermountain Healthcare Inc.; Cottonwood (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health seeks a Patient Service Representative to support multiple clinics, including Cottonwood Clinic and Intermountain Medical Center. The role involves patient intake, appointment scheduling, insurance coordination, and secure messaging to ensure a positive patient experience.

The position is full-time with 36-40 hours per week and an hourly pay range of $18.31–$23.80. Benefits are eligible and duties include accurate EMR entries and payments processing.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and/or consultations.
• Registers patients by updating demographic data on the registration system and verifies information.
• Verifies insurance information and coordinates benefits as needed.
• Assists patients with forms to meet regulatory and billing needs and educates about financial assistance.
• Keeps up-to-date with role responsibilities and clinic communications to maintain high performance.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI protection

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Microsoft Word

Data entry software

Job description

Job Description:

Join Our Team as a Patient Service Representative!

This posting is designed to connect with qualified candidates who are interested in opportunities across multiple nearby locations (listed below). While an immediate opening may not be available at every site listed, we are actively working to fill Patient Service Representative positions as they become available.

When a position becomes available that aligns with your location preferences, skills, and experience, your application may be shared with the hiring leader for consideration. The hiring leader will review qualified candidates and determine who will be invited to participate in the interview process.

Submitting an application allows our recruitment team to learn more about your background and match you with opportunities as they become available.

Locations:

• Cottonwood Clinic
• Copper Hills Clinic
• Intermountain Medical Center
• Holladay Clinic
• TOSH
• Taylorsville Clinic
• West Jordan Clinic
• West Valley Clinic
• Taylorsville Clinic
• Memorial Clinic

Posting Specifics

• Entry Rate: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes, check them out here
• Shift Details: Full-time, 36-40 hours per week, schedules will vary

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• Position may require standing for long periods of time, lifting supplies

• May assist patients into/out of the clinic.

Location:

Cottonwood Medical Clinic, Eccles Outpatient Center - IMC, Holladay Clinic, Holladay Pediatrics - North, Intermountain Health Intermountain Medical Center, Taylorsville Clinic, TOSH, West Jordan Clinic, West Valley Clinic

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.