Patient Service Representative

Spine & Sport Physical Therapy; Chula Vista (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical vision dental plans

Paid time off

Clinical incentive opportunities

Student loan repayment options

Professional development resources

Ongoing clinical education support

Job summary

Spine & Sport Physical Therapy is seeking a Patient Services Representative in Chula Vista, CA. You’ll handle front office duties, greet patients, schedule appointments, and verify information to ensure a smooth patient journey.

The role supports PRN operations with per diem scheduling, typically Monday–Friday 6am–7pm, at 1020 Tierra Del Rey. Prior healthcare office experience is valued, along with proficiency in standard scheduling tools.

Qualifications

• Experience in a customer service role, preferably healthcare.
• Ability to manage patient information accurately.
• Proficiency with office software and scheduling systems.
• Strong interpersonal and professional communication.
• Attention to detail in handling patient data.

Responsibilities

• Greet and assist patients with professionalism.
• Schedule appointments and handle patient inquiries in person or by phone.
• Collect and verify patient information, insurance details and documentation.
• Maintain front office organization and assist with office tasks as needed.
• Coordinate with clinical staff to ensure smooth patient experience.

Skills

Customer service

Scheduling

Data entry

Communication skills

Education

High school diploma or equivalent

Healthcare administration background a plus

Tools

Office software

Scheduling systems

Job description

Job Title

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

Description

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

About Us

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

About The Role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand: Spine & Sport Physical Therapy

Pay: $18-20/hr

Schedule: Per Diem - clinic is open M-F 6am-7pm

Location: 1020 Tierra Del Rey, Chula Vista, CA 91910

Duties & Responsibilities

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication And Coordination

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits & Perks

• We offer a comprehensive and competitive compensation package designed to support both personal and professional well being
• full scale benefits—including robust Medical, Vision, and Dental plans
• paid time off
• clinical incentive opportunities
• student loan repayment options
• professional development resources
• ongoing clinical education support

At PRN, you’ll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.