Patient Service Representative

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA is seeking a dedicated Patient Service Representative to support surgical front desk operations. You will greet patients, collect co-pays, schedule appointments, verify referrals, and maintain accurate demographics in the electronic health record.

Your role includes escorting patients to exam rooms, coordinating testing and surgery, and assisting with end-of-day cash reports. Experience with medical terminology and computers is preferred.

Qualifications

• High School Diploma or equivalent.
• Proficiency with computers and medical terminology preferred.

Responsibilities

• Provide medical and surgical office front desk support to Surgical practice.
• Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.
• Escort patient to exam room for provider during clinic, schedule appointments, testing and surgery, and prepare end of day cash/copay reports.
• Submit billing to our billing vendor with appropriate supporting documentation and respond to billing requests.

Education

High School Diploma or equivalent

Job description

Boston, MA • New England Baptist Hospital • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.PATIENT SERVICE REPJob Description:Essential FunctionsProvide medical and surgical office front desk support to Surgical practice.Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.Escort patient to exam room for provider during clinic.Schedule appointments, ancillary testing and surgeryRequest prior authorizations for medical procedures/diagnostic exams and surgery.Refer medical questions to appropriate sources (Physician, Manager, or Director. Prepare end of day cash/copay reports.Submit billing to our billing vendor with appropriate supporting documentation.Respond to billing companies requests for documentation or clarification of charges.Participate in special projects as identified by the Physician, Manager or DirectorMinimum RequirementsHigh School Diploma or equivalentProficiency with computers and medical terminology preferredPay Range:$19.52 – $26.28The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: Administrative & ClericalPay Range: $19.52 - $26.28FLSA: Non-ExemptReq ID: JR100530