Patient Service Representative

BJC Medical Group; Belleville (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Paid time off

Adoption assistance

Job summary

BJC Medical Group in Belleville, Illinois is seeking a full-time Patient Services Representative to serve as the first point of contact in the front office, manage patient check-ins, scheduling, and basic billing tasks while maintaining accurate records.

The role requires preferred medical office experience, a 40-hour work week on a day shift, and a benefits-eligible position with no calls, no weekends, and no holidays to work schedule.

Qualifications

• Preferred Medical Office Experience
• 2–5 years of relevant front office or patient service experience.

Responsibilities

• Handles patient contacts and triage as needed.
• Performs front desk duties with accuracy and professionalism.
• Verifies insurance information and collects payments.
• Enters service charges and schedules appointments.
• Coordinates with billing to ensure charges are captured.

Skills

Preferred Medical Office Experience

Education

High School Diploma or GED

Job description

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with

• Preferred Medical Office Experience
• Day Shift
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Belleville, Illinois, this is a rare opportunity to join a great team!

• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check‑ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well‑being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJCAnnual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer