Patient Service Representative

Forefront Dermatology; Battle Creek (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA) matching

Paid time off & Holidays

Life insurance & long-term disability

Voluntary short-term disability

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Battle Creek, MI is seeking a Patient Service Representative to join a fast-paced dermatology clinic. You will handle patient check-in, verify insurance, manage a multi-line phone system, and support front-desk operations to ensure a smooth patient experience.

This full-time role involves opening/closing duties, medical records handling, scheduling follow-ups, processing co-pays, and assisting with cosmetic product sales.

Qualifications

• Minimum high school diploma or equivalent required.
• 1+ year medical office experience preferred.
• Proficient with basic computer functions and fast learner of new software.
• Excellent customer service, communication and organizational skills required.
• Ability to multi-task and work well in a team; maintain confidentiality.

Responsibilities

• Open and close clinic duties at shift start/end.
• Greet patients, check-in, verify insurance.
• Scan documents into the electronic health record.
• Maintain waiting area and reception area tidy.
• Monitor schedules for added/cancelled/no-show appointments.
• Schedule follow-ups as needed.
• Respond to tasks in the EHR.
• Order clinic office supplies.
• Sell and track cosmetic products.
• Distribute mail.
• Prepare for next day appointments.

Skills

Medical office experience

Proficient computer skills

Software learning ability

Customer service

Communication skills

Organizational skills

Typing 40 wpm

Attention to detail

Multi-tasking

Team player

Professional appearance

Confidentiality awareness

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) software

Job description

Overview

Come join our team! We have an immediate need for a Patient Service Representative in our Battle Creek, MI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Monday - Thursady schedule - Friday's occasionally but notice given

Summary

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

Essential Functions

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

Knowledge, Skills & Abilities

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Must possess excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Must possess attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Must demonstrate professional appearance and manner at all times
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.