Patient Service Rep Roane County Peds Full Time Days

Dolly Parton Children's Hospital; Knoxville (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Dolly Parton Children's Hospital in Knoxville, TN seeks a Patient Service Representative to greet patients, gather information, and support smooth check-in and billing processes.

In this full-time role, you will answer calls, schedule appointments, register new patients, update records, and maintain confidentiality in a busy pediatric setting.

Ideal candidates have a high school diploma and 1–2 years in a medical office; strong typing and organizational skills are essential.

Qualifications

• Ability to multi-task while presenting a positive and comforting presence.
• Efficient typing and filing skills.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail promptly.
• Retrieves patient charts prior to visits and provides schedules.
• Registers new patients and updates scheduling information.
• Verifies and creates subscriber information in the computer system.
• Copies, files and retrieves medical records as requested.
• Reminds parents of appointment dates and times.
• Schedules follow-up appointments and provides required forms.
• Maintains confidentiality of patient information.
• Completes required training and supports other assignments as needed.

Skills

Multitasking

Typing

Filing

Troubleshooting

Customer service

Education

High School Diploma/GED

Job description

Patient Service Rep Roane County Peds Full Time Days - Dolly Parton Children's Hospital LogoWe use cookies to make the safest and most effective website possible.### Patient Service Rep Roane County Peds Full Time DaysApply: Knoxville, TN: Full time: Posted Yesterday: JR103930# **BASIC PURPOSE OF THE JOB**To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.# **REPORTS TO*** Practice Manager/Lead# **JOB REQUIREMENTS****Supervisory Responsibilities:** No**Minimum Education:** High School Diploma/GED**Degree:** General**License/Certification Required:** None**Minimum Work Experience:** 1-2 years in Medical Office setting preferred# **REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** Ability to multi-task while presenting a positive and comforting presence with patients and families.* Efficient typing, filing and troubleshooting skills.# **DUTIES AND RESPONSIBILITIES*** Answers incoming telephone calls in a courteous and helpful manner.* Opens and routes incoming mail in a timely manner.* Retrieves patient charts prior to visit and provides schedule to providers and staff.* Registers new patients and updates patient information in scheduling system.* Verifies and creates subscriber information in computer system.* Copies, files and retrieves medical records as requested.* Places calls to remind parents of appointment date and time.* Schedules follow-up appointments and provides any necessary forms for parents.* Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.* Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.* Patient/Family Complaints are handled in a confidential, timely and professional manner.* Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.* Completes all Dolly Children's and practice required training and CBL requirements.* Willingly accepts any other assignment that may be requested.* Utilizes hospital resources and time respectfully and accountably. Works as effeciently as possible to ensure best use of time.# **PHYSICAL REQUIREMENTS*** Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.* Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. *Come work where you can make a difference every day.*